ClaimSearch FTP Issues

Incident Report for ISO ClaimSearch

Resolved

This incident has been resolved.

Posted Jun 27, 2023 - 12:45 EDT

Monitoring

All files have now been successfully retrieved and the receipt notifications should have been received for any impacted files.

Posted Jun 27, 2023 - 09:14 EDT

Identified

some files sent today have not been correctly uploaded for processing; we are attempting to fix/recover impacted files without customer intervention. If your company uploaded an FTP file today and are missing the SUCCESSFUL RECEIPT message, we will recover the file on your behalf or will let you know if the file cannot be recovered and must be re-sent.

Posted Jun 26, 2023 - 16:08 EDT

This incident affected: System to System Interfaces (FTP).