All Systems Operational

Uptime over the past 90 days. View historical uptime.
Anti-Fraud Analytics Operational
ClaimSearch Website Operational
ClaimSearch Match Report Operational
Claims Inquiry Operational
Claims Reporting - Web Submission Operational
Claims Reporting - Integrated Submission - FTP Operational
Claims Reporting - Integrated Submission - XML Operational
ClaimSearch Insights (Dashboards) Operational
Research Hub Operational
Claims Coverage Identifier Operational
NICB Operational
Claim Scoring Operational
Provider Scoring Operational
Network Analysis Operational
Case Manager Operational
Digital Media Forensics Operational
Digital Commerce Detector Operational
Digital Asset Finder Operational
Other ClaimSearch Services Operational
Casualty Solutions Operational
Discovery Navigator Operational
iComply powered by MSP Navigator Operational
Liability Navigator Operational
MSP Analyzer Operational
MSP Navigator Operational
wcAnalyzer Operational
wcCapture Operational
wcNavigator Operational
wcPrism Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

Resolved: Missing FTP ClaimSearch Match/Error Files
Resolved - All missing ClaimSearch Match and Error files received through FTP have now been successfully processed. The issue is fully resolved, and normal file processing has resumed. Thank you for your patience and understanding while our teams worked to resolve this issue.
Sep 28, 15:15 EDT
Update - We are continuing to process remaining files from 09/26 and 09/27 at this time.
Sep 28, 14:28 EDT
Investigating - We are investigating an issue where ClaimSearch FTP Match and Error files have not been generated since September 26.
Our teams are actively investigating and working to restore normal file processing. We will provide further updates as they become available.
Sep 28, 09:57 EDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Resolved: Reduced performance standards impacted ClaimSearch Insights user experience.
Resolved - This incident has been resolved.
Sep 26, 09:42 EDT
Update - The data restoration is complete. All data is now available in ClaimSearch Insights, and the affected dashboards and Liveboards are working as expected. Thank you for your patience.
Sep 26, 09:37 EDT
Update - The data restoration process is still in progress. We expect all data to be fully available in ClaimSearch Insights by tomorrow morning. We sincerely regret the disruption and appreciate your patience as we work to complete the restoration.
Sep 25, 12:18 EDT
Monitoring - ClaimSearch Insights experienced a brief outage overnight, which was resolved this morning. As a result, some Live-boards may show data up to two days behind.
We expect all data to be fully up in the next two hours. We apologise for the inconvenience and appreciate your patience
Sep 25, 10:40 EDT

Sep 25, 2026

Sep 24, 2026

Resolved : ClaimSearch login service disruption
Resolved - Service has been fully restored for ClaimSearch login. We appreciate your patience during this time.
Sep 24, 09:09 EDT
Monitoring - Our technical teams identified the cause of the issue and determined that it was related to a recent change. The team rolled back the change to restore the affected services and resolve the issue. We're diligently overseeing system stability following the ClaimSearch Login to prevent any recurrence.
Sep 24, 08:37 EDT
Investigating - We're actively investigating the ClaimSearch login disruption and appreciate your patience as we work to identify the root cause.
Sep 24, 08:30 EDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

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