RESOLVED: ClaimSearch Match and/or Error Reports returned via SFTP may be delayed for some customers

Incident Report for ISO ClaimSearch

Resolved

RESOLVED: If your company did not receive an FTP Match Response File (CSUSUFOT) yesterday, the file was posted at this morning with an 8/19 date stamp. Today's files were also posted as expected. You may need to run an extra pick-up job to pick up both files.

We apologize for any inconvenience
Posted Aug 20, 2025 - 14:53 EDT

Monitoring

We have identified the issue and are working through any backlog. We are monitoring all transmissions for validity. Thank you for your patience and we apologize for any inconvenience.
Posted Aug 19, 2025 - 19:26 EDT

Investigating

We are currently investigating this issue. We apologize for any inconvenience
Posted Aug 19, 2025 - 13:25 EDT
This incident affected: Anti Fraud Analytics (AFA) (Claims Reporting - Integrated Submission - FTP).
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